At RSNA, your success is our purpose. We are committed to providing our clients with the outstanding technical knowledge and know-how you need, while delivering superior client service at all levels of our engagement with you.
Our Client Service Standards were created based on the candid feedback of our clients. These standards further our mission by placing what you value most at the heart of our relationship with you. Here is what you can expect from RSNA:
YOU CAN COUNT ON US TO BE HERE WHEN YOU NEED US.
You can depend on your RSNA service team to be reliable, responsive, and accessible. We aim to answer your questions, fulfill your requests, or simply set a time to talk when you need us.
YOU CAN EXPECT US TO GENUINELY CARE ABOUT YOUR EXPERIENCE.
We believe great service requires both exceptional talent and a genuine desire to meet and exceed your expectations. We work hard to offer added value to you whenever and wherever we can.
YOUR NEEDS DRIVE HOW WE SUPPORT YOU.
We seek to understand your needs and preferences so we can provide you with the experience you deserve. This means we will get you the information you want, when you need it, in the way you wish to receive it. We are committed to working with you, in creative and customized ways, to maximize value and minimize friction within the boundaries of our professional standards.
YOU CAN HAVE PEACE OF MIND KNOWING WE ARE IN YOUR CORNER.
We know you turn to us for support in areas that can be both thrilling and overwhelming. That's why we not only educate you about the strategy behind our recommendations, but we provide you with options and guide you through them. We work hard to remove uncertainty, so you feel confident in our approach to every engagement - big or small.
YOUR TRUST IS THE FOUNDATION OF OUR PARTNERSHIP.
We endeavor to earn your trust from the first moment we meet and work every day to uphold it. We never take the responsibility of supporting you and your business lightly, and are honored to play a part in fueling your success.
RSNA's Client Experience Program launched in 1998 with the goal of offering each client an unparalleled service experience. We accomplish this through ongoing client feedback efforts, client experience training and resources, and innovative process improvements to enhance our service delivery at every level our firm.
RSNA recognizes that every interaction is an opportunity to exceed our clients' expectations. From onboarding procedures and project management practices, to client appreciation efforts and ongoing feedback channels, our client experience team focuses heavily on how we can ensure our clients are satisfied, informed and supported at each stage of our relationship.
RSNA's knowledge and experience is extremely on point, relevant, and of value. My team went beyond the promised deliverable to provide additional feedback and assistance requested. The results and recommendations provided were of great value to our organization.
German Industry Group
RSNA could not be better…my team is involved, informed, and completely committed to ensuring I receive the very best advice and they execute the plans they submit flawlessly. They know my business and always ask the right questions...more importantly, they listen!
RSNA is a national accounting and advisory services firm dedicated to helping entrepreneurial, middle-market companies and high net worth individuals achieve their goals. Since 1998, clients have chosen RSNA for our insightful guidance in helping them forge pathways to success, whatever challenges they're facing.